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 MissionFish Home > Help > Donations, deductions and timetables > MissionFish delivers Community Seller donations
  • eBay Giving Works Charity Ribbon Donations, Deductions and Timetables

  • MissionFish delivers Community Seller donations

  • 1. What’s the difference between Community Selling and Direct Selling
  • 2. MissionFish collects Community Seller donations
  • 3. How does MissionFish pay charities
  • 4. When does MissionFish pay charities
  • 5. Donation delivery schedule
  • 6. Why there is a delay in delivering the funds to the charity
  • 7. Notify your accounting department
  • 8. Undeliverable donations
  • 9. We’re a charity selling on eBay. Why is MissionFish asking us to pay a donation
  • What's the difference between Community Selling and Direct Selling?

  • Any eBay seller can choose to donate 10-100% (5% minimum for eBay Motors) of their final sale price to a charity – this is called ‘Community Selling’. Community Sellers pay the donation to MissionFish, we add Gift Aid (where applicable) and deliver the funds to the chosen charity.
  • Charities can also raise funds by selling their own items on eBay – this is called ‘Direct Selling’. Direct Sellers collect the payment directly from the buyer on behalf of the charity. MissionFish is not involved in this transaction, and does not collect a donation or claim Gift Aid.
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  • MissionFish collects Community Seller donations

  • As eBay.co.uk’s partner for the eBay for Charity programme, MissionFish processes all donations that the public make to charities through the programme. It is our responsibility to make sure that donations happen as intended for everyone.
  • We collect the donation from the seller and pass the donation onto the charity. That way we know that the seller definitely paid the donation (to us) and the charity definitely received it (from us). This also enables us to collect and distribute Gift Aid on behalf of the benefiting charities.
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  • How does MissionFish pay charities

  • We pay charities through BACS transfer once a month. We deliver funds to the bank account provided by the charity when it registered with MissionFish. All donations for a given month are delivered to the charity in a single payment. Reclaimed Gift Aid is then delivered as one additional, separate payment.
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  • When does MissionFish pay charities

  • We make up to two payments a month to participating UK charities:
  • Donations are sent to organisations towards the end of the month
  • Gift Aid is sent around the 10th of each month
  • It can take up to three working days for the funds to enter a charity’s account. Please read the Donation Delivery Schedule to learn more about our payout dates.
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  • Donation delivery schedule

  • Several factors influence when a donation and Gift Aid (if applicable), will be delivered. These include:
  • When the donation was paid to MissionFish
  • Whether the seller opted-out of a donation refund
  • Whether the seller declared for Gift Aid
  • The table below helps to illustrate these dates:
  • Donation made in

    Seller waived right to a refund?

    Donation delivered by

    Gift Aid (if applicable)
    sent by *

    January

    Yes

    28th February

    10th April

     

    No

    30th March

    10th May

    February

    Yes

    30th March

    10th May

     

    No

    30th April

    10th June

    March

    Yes

    30th April

    10th June

     

    No

    30th May

    10th July

    April

    Yes

    30th May

    10th July

     

    No

    30th June

    10th August

    May

    Yes

    30th June

    10th August

     

    No

    30th July

    10th September

    June

    Yes

    30th July

    10th September

     

    No

    30th August

    10th October

    July

    Yes

    30th August

    10th October

     

    No

    30th September

    10th November

    August

    Yes

    30th September

    10th November

     

    No

    30th October

    10th December

    September

    Yes

    30th October

    10th December

     

    No

    30th November

    10th January

    October

    Yes

    30th November

    10th January

     

    No

    30th December

    10th February

    November

    Yes

    30th December

    10th February

     

    No

    30thh January

    10th March

    December

    Yes

    30th January

    10th March

     

    No

    28th February

    10th April
  • * Gift Aid delivery dates assume that MissionFish receives Gift Aid payment from HM Revenue & Customs within 30 days of filing each claim.
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  • Why there is a delay in delivering funds to the charity

  • MissionFish holds donations from eBay sellers for at least 45 days, unless the seller has waived their right to a refund*. This protects the seller in case the seller's deal with a buyer falls through and they need to get their donation back.
  • It also protects the charity: we don't want to ask for a donation to be returned once we've paid a charity, so we hold onto it until eBay's refund period expires.
  • *Sellers can speed up our payout to a charity by waiving their right to a refund. Many sellers do this once they know that their deal with the buyer has been completed
  • Gift Aid: We do not file for Gift Aid with HM Revenue & Customs (formerly Inland Revenue) until after delivering the original donation to the charity. Due to HMRC back logs, it takes time to receive Gift Aid. Therefore we deliver Gift Aid approximately two months after the original donation is delivered.
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  • Notifying your accounting department

  • Please inform your accounting department, and/or anyone who oversees the bank account information that you provided to us, that your organisation has registered with MissionFish and may be receiving monthly BACS payments.
  • Your donations will be delivered directly into your account towards the end of each month and will be deposited from “Points of Light Foundation – POLF,” the registered name of our charitable trust.
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  • Undeliverable donations

  • If there is ever a problem delivering a donation to a charity, MissionFish will:
  • 1. Retry the BACS payment
  • 2. If that fails, we contact the charity to verify and correct their bank account information
  • 3. If we can’t reach them, we’ll keep trying over a period of 30 days
  • 4. After our best efforts, if we find that we still can’t deliver the donation to the designated charity, we will deliver it to an organisation with a similar mission
  • If a seller has completed a Gift Aid declaration, we will still claim and deliver that Gift Aid to the charity that receives the original donation.
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  • We’re a charity selling on eBay. Why is MissionFish asking us to pay a donation?

  • This happens if you didn’t add your eBay Seller ID as a Direct Seller inside your MissionFish charity account. Completing this step tells us that your Seller ID belongs to a charity, and we'll know that we don't need to collect donations from you in the future.
  • Learn how to add a direct seller
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